FAQ
- What happen if I selected an item
and put into the shopping cart but
do not proceed for a period of time?
Merchandise that has been put on the
shopping cart will be reserved for a
period of 4 hours for further
execution by user. After this
period, the merchandise would be
taken out from the cart (quantity be
reduced to 0 upon checkout) and be
available for other customers.
- Do I have a choice in currency
payment?
At Buy.my , we only transact
in MYR, Malaysian Ringgit.
- What if I want to return my
product?
Please refer to our Returns
& Refunds Policy
- Is my privacy protected?
Please refer to our Privacy
Policy.
- Is my credit card information
secure on the Internet?
We work to protect the security of
your information during transmission
by using Secure Sockets Layer (SSL)
software, which encrypts information
you input. As for credit card
information that you entered during
the purchasing process, it would
pass through our site to payment
provider that we used; it is
invisible to us.
Please refer to our Privacy
Policy for more details.
-
Do
you accept cheque payment ?
Basically, the products on the site
can only be purchased and paid
online using VISA Card, MasterCard,
Maybank2U, RHB Online, PosPay, Hong
Leong Online, Alliance Online and
Mobile Money. You will not be able
to complete the transaction without
choosing a payment gateway.
If
you wish to payment via cheque, you
will have to follow the procedure
below:-
Email us the list of products that
you wish to purchase.
We
will reply you with the total amount
payable and the details of our bank
account. You will need to pay us via
cheque by either sending us the
cheque or deposit it into our
account Maybank 514383 511398
Account Name : Hileytech Sdn Bhd
and then fax the deposit slip to us
to +60-3-42978254. Once
payment is cleared, we will deliver
the products.
- What shipping options are
available?
Currently, we deliver our products
throughout Malaysia and the world
with reputable courier services and
our in house delivery services. For
destination in Malaysia, we offer
free shipping to all that purchase
from us.
Some countries place restrictions on
certain imports, please check with
your local authorities before
placing an order.
- When do I expect to receive the
merchandise?
Standard shipping: 7 - 14 business
days.
Express shipping : 3 Days
Customized merchandise would delay
the delivery time by a further
advised period.
Please note that we do not deliver
to P.O. Box addresses.
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